What we collect
When you contact us or become a client, we collect only what we need to do the work:
- Contact details: name, email address, phone number, business name.
- Project details: services you offer, service areas, photos, logo, and anything you send through our intake form.
- SMS opt-in records: if you agree to receive text updates, we store your phone number, the date of your consent, and how you opted in.
- Payment records: invoices and receipts. Card details are processed by our payment provider (Stripe) — we never see or store full card numbers.
How we use it
- To build and deliver your website and answer your questions.
- To send project updates by email or text (only if you opted in).
- To invoice you and keep basic business records.
We do not sell, rent, or share your personal information — including your mobile number and SMS opt-in data — with third parties for marketing purposes.
Text messages (SMS)
If you opt in to SMS updates from True Site Agency, here's exactly what to expect:
- What we send: project status updates, delivery notifications, and appointment reminders.
- Frequency: up to 4 messages per month, only during your project.
- Rates: message and data rates may apply depending on your mobile plan.
- Opt out: reply STOP to any message and you'll be removed immediately.
- Help: reply HELP to any message for support, or email us.
- Carriers: we are not liable for delayed or undelivered messages.
Opt-in consent is never shared with third parties for marketing.
Who handles your data
We use a small set of service providers to run the business:
- Netlify — hosts our website and delivers contact form messages to our inbox.
- Twilio — delivers SMS messages, only when you've opted in.
- Stripe — processes payments.
Each processes data under their own privacy policies and only for the services above.
Security and retention
We keep project files and records for as long as needed for business, tax, and warranty purposes, then delete them when asked (within legal limits). We use reasonable safeguards — secure connections, limited access, and reputable providers.
Your rights
You're in California, and so are we. Under the CCPA/CPRA you can ask us what personal information we hold about you, correct it, or request deletion. Email hello@truesiteagency.com and we'll handle it.